Shipping & Returns

I just placed an order, when will it ship?

Woo Woo prints are printed on demand, packaged and shipped directly to you from our supplier. This reduces our carbon footprint by sending directly to you rather than holding in another location first, like a warehouse.

Please allow for 5-7 days of production time before your order ships out. You will receive a tracking number once your order has been shipped. 
Average shipping times range from 14-21 days. 
If you don't have a tracking number after 7 business please email us at contact@woowoo.co.nz.

How long does shipping take?

Shipping times vary as we ship worldwide from different fulfilment centers based on your location. The average shipping time is 14-21 business days following receiving your shipping number. 

Where do you ship to and what are your shipping rates?

Our prints are shipped using international tracking to most countries around the globe for a flat rate of $12 USD. 

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in an incorrect address, kindly notify us via email at contact@woowoo.co.nz. If the given address is wrong we can change the address to the correct one within 48 hours. Unfortunately no refund can be given after the 48 hours of incorrect submission.

What is your return policy?

If a print is damaged, or the order is in some way defective, we will send a replacement print free of charge and cover the delivery costs of the replacement. We do not accept print returns if you have changed your mind and do not want the print anymore. If you have questions or concerns please contact us before purchasing.

I have a question that wasn't answered, can you please help?
Absolutely. We are here to help bring beauty into your space. Please send us an email to contact@woowoo.co.nz and we will be happy to assist you in any way we can. If you wish to get a prompt response please attach your order number and address the problem clearly, thank you.